Exchange Policy

At AVR Swarna Mahal, we want every purchase to feel just right. If a product doesn’t meet your expectations, we offer an easy and transparent exchange process.

• Eligibility for Exchange

  • Timeframe: You can initiate a return within 7 days from the date of delivery.

  • Condition: Items must be:

  1. Unworn and unused

  2.Returned in their original packaging, including tags, box, and pouch

  3. Accompanied by the original invoice or proof of purchase

• Items Not Eligible for Exchange

  Please note that the following cannot be exchanged under any circumstances:

  • Coins & Gold Coins

  • Gold Bars & Silver Bars

  • Silver Coins

  • Gift Vouchers / Gift Cards / Digital Gift Vouchers

  • Customized Ornaments

  • Gold Nose Pins

  • Loose Gemstones

  • Toe Rings

  • Hair Accessories (e.g., Maang Tikka, Juda Pins)

• How to Request an Exchange

  To initiate a return, please contact our customer care team via Email or WhatsApp with the following details:

  1. Contact Our Team

  • Provide your Order ID

  • Specify the reason for exchange

  • Attach clear photos or videos if relevant

  2. Approval Process:

  • We will review your request and confirm eligibility

  • Exchange instructions will be shared upon approval

  3. Return Process Support:

  Our team will guide you through the entire return process and provide all the necessary steps to ensure a smooth and hassle-free experience. We’re here to help you complete the return securely and efficiently.

• Exchange Conditions

  • Exchanges are subject to stock availability

  • If the requested item is unavailable, you may choose an alternative of equal value

  • Only one exchange request per order is permitted

  • Exchange is not applicable for items bought during sales, discounts, or promotional offers, unless damaged or defective

• Need Assistance?

  For return requests and assistance, please contact our support team:

  WHATSAPP:

  +91 95666 87861

  Email:

  crm@avrswarnamahal.com